FAQ

What payment methods do you accept?
We accept payments via credit cards, debit cards. All transactions are processed with complete security.

What is the delivery time for my orders?
Delivery time depends on your location and the shipping method chosen. In general, deliveries are made between 3 and 10 business days. You can track the status of your order using the tracking code provided in the shipping confirmation email.

Why do products take 3 to 10 business days to arrive?
We work with products priced below market value, and to achieve this, we partner with international suppliers. Therefore, when a new order is placed in our store, we send the request to our suppliers, who ship directly to your residence.

How can I track my orders?
After your order is shipped, you will receive an email with the tracking code. You can use this code in the TRACK YOU ORDER section to track the delivery status.

What is your exchange and return policy?
We accept exchanges and returns within 30 days of receiving the product. Items must be in perfect condition, with no signs of use, and in their original packaging. To initiate an exchange or return, contact us at our email: contactsellene@gmail.com.The return shipping cost may be the customer's responsibility.

What should I do if my order is incorrect?
If you receive an item different from what you ordered, contact us immediately. We will send the correct product and arrange for the return of the incorrect item at no additional cost to you.

How do I deal with quality-related issues?
If you find any issues with the quality of the received product, please contact us at our email: contactsellene@gmail.com. We will assess the situation and provide an appropriate solution, which may include an exchange or refund.

If you have any further questions, feel free to contact us at: contactsellene@gmail.com