About Us
At Sellene, each bag is designed for women who exude presence in every step. Exclusivity and authenticity turn our accessories into symbols of identity and confidence. More than a detail, they are an extension of who you are.
Sellene is Presence.
FAQ
Which payment methods are accepted by Sellene?
We accept payments via credit cards, debit cards, and Apple Pay. All transactions are processed with complete security.
What is the estimated delivery time for my order?
Delivery time varies based on your location and the selected shipping method. Generally, deliveries are made within 3 to 10 business days. You can track the status of your order in the Track Your Order section using the tracking code provided in your shipping confirmation email.
Why do products take 3 to 10 business days to arrive?
We work with products priced below market value, and to achieve this, we partner with international suppliers. When a new order is placed in our store, we forward the request to our suppliers, who ship directly to your residence.
How can I track my orders?
Once your order has been shipped, you will receive an email containing your tracking code. Simply enter this code in the section below to follow your delivery.
Enter your tracking code:
What is your exchange and return policy?
We accept exchanges and returns within 15 days of receiving the product. Items must be in perfect condition, with no signs of use, and in their original packaging. To initiate an exchange or return, contact us at our email: support@sellene.site. The return shipping cost may be the customer's responsibility.
What should I do if my order is incorrect?
If you receive an item different from what you ordered, contact us immediately. We will send the correct product and arrange for the return of the incorrect item at no additional cost to you.
How do I deal with quality-related issues?
If you find any issues with the quality of the received product, please contact us at our email: support@sellene.site. We will assess the situation and provide an appropriate solution, which may include an exchange or refund.